Author Archives: admin

MCO letter to guardian totally incomprehensible

Advocate says …

I recently received a letter from my ward’s KanCare insurance company notifying me that it had approved various numbers of units for a specific service – designated with a letter and a number, rather than a name – over the next ten or so months.  Although there was one month in which to appeal this decision, I received the letter two days before the end of the appeals period. Equally galling was that I had no idea what the decision was!   Continue reading