I recently received a letter from my ward’s KanCare insurance company notifying me that it had approved various numbers of units for a specific service – designated with a letter and a number, rather than a name – over the next ten or so months. Although there was one month in which to appeal this decision, I received the letter two days before the end of the appeals period. Equally galling was that I had no idea what the decision was! What service was being talked about? What was a “unit”? All I could tell from the letter was that my ward would get 20 units of some service some months, 40 units other months, and some months, none at all. I also knew which provider the letter concerned. But since that provider gives my ward a variety of services, I was pretty clueless about what was being granted, or denied.
The letter also states, somewhat ominously, “This authorization is not a guarantee of benefits or payments.” Although I have dealt with health insurance companies for a long time, I have never received a letter so totally incomprehensible.